Terms of service

Last updated: 10 June 2026

Welcome to celuxius.com. These Terms of Service explain the rules for using our website and buying from us. When you access or use our site, you're agreeing to follow these Terms along with our Privacy Policy, Shipping Policy, and Return & Refund Policy. If anything here doesn't work for you, please don't use the site.

1. Eligibility

You need to be at least 16 years old to use celuxius.com, or have permission from a parent or guardian if you're younger. If you're under 18, it's a good idea to show these Terms to someone you trust.

2. Use of the Site

This site is for shopping and browsing only. You must not:

• Try to break, damage, or interfere with the site or its systems
• Look for ways to access areas you shouldn't have access to
• Use the site to cheat, scam, or harm anyone
• Try to mess with other customers' experience or bypass our security

If you break these rules - especially if you're trying to fraud, abuse the system, or cause security problems - we can block your access or stop you from using the site.

3. Intellectual Property

Everything on celuxius.com - the words, pictures, logos, product info, and files - belongs to Celuxius or our content partners and is protected by UK and international copyright and intellectual property laws.

You cannot copy, share, change, or use any part of this site without our written permission, unless the law specifically allows it.

4. Product Information

We make sure our product information is accurate and current, including size, finish, what things are made from, and how to care for them. Under the Consumer Rights Act 2015, everything we sell must match what we say it is and be good quality.

If you spot something wrong in our product details, pricing, or specs, tell us. We'll fix it quickly and let you know if anything changes with your order before we send it out.

5. Orders and Payments

When you place an order, we need to accept it and have the product available. Once we've accepted your order, we'll send you an order confirmation email. This email means we've received your order and your payment is confirmed.

All prices are in British Pounds (£). The price on your order confirmation is the final price - there are no extra taxes or surprise fees later.

You need to pay the full amount when you order. We won't process your order until payment is complete.

For our full billing terms and conditions, please see our Billing Terms and Conditions page.

6. Shipping and Returns

Find out all about delivery times, shipping costs, and how to return or get a refund in our:

• Shipping Policy
• Return & Refund Policy

These policies are part of these Terms and are part of your agreement with us.

7. Account and Security

If you have an account with us, keep your login details safe. Tell us right away if someone else gets into your account or if you think there's a security problem.

If you don't keep your account secure and someone else uses it, we can't be held responsible for what happens.

8. Limitation of Liability

Within what the law allows, we're not responsible for indirect, accidental, special, or indirect damages from using our site or buying our products.

Our total responsibility to you under these Terms won't be more than you paid for the product. But this doesn't change your legal rights under the Consumer Rights Act 2015 - you still get a refund if something's faulty or not what we said it was.

9. Indemnity

If your use of the site or breaking these Terms causes someone to claim against us, you'll cover their costs and our legal fees.

10. Third-Party Links

Our site might link to other websites or services we don't own or control. We're not responsible for what's on those sites, their privacy rules, or how they work. Check their terms before you use them.

11. Governing Law and Jurisdiction

These Terms follow the laws of England and Wales.

If there's a dispute, the courts of England and Wales will handle it. Your legal rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 still apply.

12. Modifications to Terms

We might update these Terms when our practices or legal rules change. The newest version is always on this page with the updated "Last updated" date.

If you keep using the site after changes, you're accepting the new Terms. If we make big changes, we'll email you to tell you.

13. Contact Us

If you have any questions about these Terms of Service, your use of our website, or any aspect of our services, you can contact our customer service team using the details below or through our contact form.

Email: support@celuxius.com
Phone: +44 7348 956178

Customer Service Hours:
Mon–Fri: 9:00 a.m. – 5:00 p.m. (GMT)
Sat: 10:00 a.m. – 4:00 p.m. (GMT)
Sun: Closed

We aim to respond to all enquiries within 24 hours during business days. Enquiries received on Sunday will be answered on Monday.