Billing Terms and Conditions

Last updated: 10 June 2026

This Payment Policy applies to all orders placed through Celuxius within the United Kingdom. It sets out how we handle payments, what methods we accept, and how we keep your transaction secure. By completing a purchase with us, you agree to the terms described on this page.

1. Accepted Payment Methods

We offer a range of trusted and widely used payment options to make checkout as straightforward as possible. We currently accept:

  • Credit and Debit Cards: Visa, Mastercard, American Express, Discover
  • Apple Pay
  • Google Pay
  • Shop Pay

All transactions are processed in British Pounds (GBP, £).

2. Payment Processing

Full payment is required at the time of purchase. Your order will not be confirmed or passed to fulfilment until payment has been successfully received. If your payment is declined or cannot be completed, your order will not be placed and you will be notified to try again or use an alternative method.

Once your payment is accepted, you will receive an order confirmation email to the address provided at checkout. This email serves as your receipt and confirms that your order has entered our system.

3. Pricing and VAT

All prices displayed on celuxius.com are shown in GBP (£) and are inclusive of any applicable VAT in accordance with UK pricing regulations. The price shown on your order confirmation is the final price you pay - no additional taxes or hidden charges are applied at checkout.

While we make every effort to keep our pricing accurate and up to date, prices on the website may change over time. Any price changes will not affect orders that have already been confirmed - the price you see when you place your order is the price you pay.

UK delivery is free on all orders.

4. Payment Security

All transactions on celuxius.com are protected by SSL encryption. Payments are handled entirely through our certified payment gateways, which are fully PCI-DSS compliant. We do not store, access, or retain any card details or sensitive payment information on our servers at any point during or after your transaction.

5. Refunds

All refunds are handled in accordance with our Return & Refund Policy. Refunds are issued to the original payment method used at checkout. If you have a question or concern about a transaction, please contact us at support@celuxius.com before raising a dispute with your bank or payment provider, in the majority of cases we are able to resolve issues quickly and directly.

6. Fraud Prevention and Order Verification

To protect both our customers and our business, we monitor all orders for signs of fraudulent or unauthorised activity. We reserve the right to cancel or place on hold any order that triggers a fraud alert from our payment provider or internal review process. In some cases, we may contact you to verify your identity or confirm order details before proceeding with fulfilment. Any payment received for a cancelled fraudulent order will be refunded in full.

7. Payment Disputes

If you believe a charge on your account is incorrect or you did not authorise a transaction, please contact us at support@celuxius.com with your order number and details of the concern. We will investigate and respond within 3 business days. Reaching out to us directly is usually the fastest route to a resolution.

8. Updates to This Policy

This Payment Policy may be revised periodically to reflect changes in our accepted payment methods, security practices, or applicable regulations. The date at the top of this page reflects the most recent update. We recommend reviewing this page if you have any questions about how payments are handled before completing your purchase.

9. Contact Us

If you have any questions about billing, payments, or charges related to your order, you can contact our customer service team using the details below or through our contact form.

Email: support@celuxius.com
Phone: +44 7348 956178

Customer Service Hours:
Mon–Fri: 9:00 a.m. – 5:00 p.m. (GMT)
Sat: 10:00 a.m. – 4:00 p.m. (GMT)
Sun: Closed

We aim to respond to all enquiries within 24 hours during business days. Enquiries received on Sunday will be answered on Monday.